Do you offer layaway?
Yes! Layaway is available for all orders over $100. Please check out this page for more information.
How long will it take to receive my item?
Pre-order dolls and parts are custom made after the order period is over. The estimated production time is 3-4 months, but this can be shorter or longer depending on several factors. If you pre-order a doll, please be sure to check the News Page often for any updates! You can also check your order status at any time from your account page or with the link sent in your order confirmation email.
In-stock items are ready to ship immediately, and processing time is usually 1-3 days before shipment. You will receive a notification with tracking information as soon as your package ships!
Which countries do you ship to?
Summerbird Studio is located in the US. I currently ship to most countries, however there are a few countries that I may not be able to ship to because of US Postal Service restrictions. Generally, if you can see shipping calculated during checkout, I can ship to your country. Please read the Shipping Info Page for more details!
How much will shipping cost?
I use the US Postal Service for shipping. International shipping can be extremely expensive, especially if you want Express (EMS) shipping. I recommend Priority shipping for both US and international customers. It is much less expensive, but still safe and reliable in my experience.
Please note that Summerbird BJD is not responsible for any additional customs charges that might occur with international shipping. If you live in a country that commonly charges customs fees, please anticipate these possible costs when buying a doll.
Ball-Jointed Doll Questions
Will "Sold Out" dolls be available again?
Yes, I am planning to continue to offer dolls that are still listed with a price for future pre-orders. No Summerbird doll has been discontinued yet, and I will make an announcement before discontinuing any sculpts. I'll also make sure that the listing for those discontinued sculpts makes it clear they won't be available for purchase any longer.
When is the next pre-order?
Keep checking the News Page and/or my Instagram for announcements, or sign up for the monthly newsletter on the homepage. Generally, I don't know when the next pre-order period will be until I make an announcement about it, so keep an eye out!
Can you sculpt a custom doll for me?
Sorry, I don't do custom sculpting commissions at this time.
What size is Viola?
Viola is 40cm tall, approximately 1/4 scale (or MSD size). You can find a full list of her measurements here.
What clothes will fit Viola?
Since Viola is the same height as a MSD, but around the same girth as a SD, well-fitting clothing can be a little hard to find. Generally, short/cropped items for smaller SD-sized girls such as SD10 or Feeple60 will fit on the Vixen bust body. Loose/baggy MSD-sized tops and flowy dresses can fit on the Pixie bust body. Dollmore Mokashura doll and/or Disney 16" Animator doll sized clothing might also work.
Which resin color will match?
None of Viola's resin colors were made to match the resin of any one particular company. Resin color will vary from batch to batch, but you can find some resin color comparisons here to get an idea.